We assure you that all products sold on Mittal Teas are brand new and 100% genuine. In case there is an issue with the product you have received, possible resolution could be Replacement or Exchange.
In any case, all purchases on Mittal Teas are backed by Buyer Protection for 20 days from the date of delivery. An order cannot be cancelled after 24hours of placing it.
How do I return an item purchased on Mittal Teas?
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We do not charge extra for returns and all replacements/pickups are done free of cost.
- We support Replacement in case of damaged item.
- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account
- In case you want to cancel an order, please call on our number.
- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with us. In case a Replacement is not available, we will refund the amount for the same.